To enable enhanced business profitability through the effective management of the delinquent portfolio for Retail for the delinquent portfolio in the City / Cities managed

To achieve the desired collections efficiencies across products manage.

Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts

Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM/ACM

Ensure that all Collections Activities are properly documented in the form of Collections Trails

Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location.

Negotiate on critical delinquent accounts and obtain repayments to minimize losses.

Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.

Provide feedback on the effectiveness of Collections Strategies formulated and implemented.

Coordination with legal team for all collections legal cases.